The Good Feet Promise
Your success is our commitment. Every step of the way.
Every customer who walks into The Good Feet Store is different. So are their feet, their lifestyles, and the goals they hope to achieve.
That's why our commitment goes beyond fitting you with arch supports. Our promise is to help you succeed with them.
A Different Kind of Support
Unlike products designed simply to cushion your feet, Good Feet arch supports are designed to support your feet in a different way. Much like beginning a new exercise program, adjusting to that support can take time.
Some customers experience benefits quickly. For others it's more gradual, sometimes with adjustments along the way. We believe understanding and participating in that process is an important part of your success.
A Commitment We Make Together
Our promise to you: We'll listen, answer your questions, provide personalized guidance, and make adjustments whenever needed. Complimentary fit checks and adjustments are available for as long as you own your arch supports. Our relationship doesn't end when you leave the store.
Your part of the process: Follow your personalized wearing schedule, stay in touch with your specialist, and give us the opportunity to address concerns along the way. If something doesn't feel right, let us know so we can work together on an appropriate solution.
We believe the best outcomes come from a shared commitment, with each of us doing our part.
Standing Behind Our Promise
Our arch supports are backed by a Limited Lifetime Warranty against manufacturing defects. More importantly, they're backed by people who are committed to your success.
If your experience isn’t meeting your expectations, our first priority is to understand why, explore appropriate adjustments, and work together toward a solution.
In the rare occasion we cannot find a solution that works for you, The Good Feet Promise includes a money-back option for your lifetime warrantied arch supports only. Because it can take a few weeks for your body to adjust to your arch supports, we ask that you wear your arch supports and go through at least one follow-up consultation in the first 60 days, before requesting a return by day 90.
Your Success Is What Matters
We don't believe our responsibility ends with a purchase. We believe it continues through the adjustment process, the follow-up visits, and the opportunity to help you improve your quality of life two feet at a time.
Our goal isn't simply for you to be satisfied with your purchase. It's for you to be successful with it.
That's The Good Feet Promise.
Estamos con usted en cada paso del camino.
What is The Good Feet Promise?
It's our commitment to your success with your arch supports, not just your purchase of them. You get a personal fitting, complimentary fit checks and adjustments for as long as you own your supports, and a specialist who stays with you through the break-in period. In return, we ask you to follow your wearing schedule and let us know if something doesn't feel right so we can work on it together.
What should I expect in the first few weeks?
Arch supports change the way your feet and body move, a bit like starting a new exercise program. Many people feel the difference right away. For others it's gradual, and some pressure or soreness early on is a normal part of breaking them in. Follow the wearing schedule your specialist gave you, and reach out to your store with any questions along the way.
What if my arch supports don’t feel right?
Come back in, any time. You don't need to wait 60 days for a fit check. Fit checks and adjustments are complimentary for as long as you own your supports, and many concerns are solved with an adjustment. Your specialist can fine-tune the fit, your sizing or your wearing schedule. Please don't set them aside and wait. Let us know, and we'll work on it together.
Can I get my money back if I’m not satisfied with my arch supports?
Yes, in the rare occasion we cannot find a solution that works for you. The Good Feet Promise includes a money-back option for your lifetime warrantied arch supports only. You have 90 days to decide: wear them with our support for at least the first 60, then request a refund from day 60 through day 90 after purchase, following at least one in-person fit check, to your original form of payment. Full terms and product exclusions are provided before purchase.
Why does the Promise ask for the first 60 days and a fit check?
Proper arch support changes how your body moves. Your muscles, tendons and ligaments are adapting to better alignment, and that takes time. The first 60 days give your feet the chance to get the full benefit, and a fit check gives us the chance to get the fit right. Your specialist is available the entire time to help you through it.
Does the Promise cover everything I bought?
The Promise covers your lifetime warrantied arch supports only. Cushions, shoes, socks and other accessories are personal items and can't be returned once worn.
Is The Good Feet Promise the same at every Good Feet Store?
Yes. Every Good Feet Store honors The Good Feet Promise. Your specialist can walk you through how fit checks and adjustments work.
What products are covered under this guarantee?
The guarantee covers arch supports that include a limited lifetime manufacturer's warranty - please confirm eligibility at time of purchase. Non-arch support products, including socks, shoes, creams, cleaning supplies, and accessories, are not eligible for return or refund under this guarantee.